Posted by:MVP Asia Pacificon September 3, 2018 8:51 am
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Industry:
Job Vacancies:
1
Job Description
  • Manage BPO requirements; manage organizational structure; recruit a high-calibre team; setting strategic plans and performance targets; and developing operational plans.
  • Develop high-calibre team by recruiting, selecting, on boarding, training, and coaching employees; effectively communicate job expectations; plan, monitor, appraise, and review direct report performance; plan and review compensation.
  • Determine strategic focus, including evolution of work verticals; alignment of training with worker skill levels; ROl analysis on pursuing ISO or other certifications; and positioning of MVP Asia Pacific Inc relative to competitive landscape.
  • Monitor and evaluate performance based upon financial, operational, and impact KPIs.
  • Be a regular presence on the production floor and actively interact with managers, supervisors and agents to ensure productive engagement and proper functioning of systems.
  • Manage functional direct and dotted-line areas, including human resources, training, quality, technology, facilities and security to ensure that local expectations are clear and deliverables are met.
  • Meet BPO financial and impact targets by supporting the preparation of annual budgets; forecasting expenditures; taking ownership of variances; and complying with the company's recruitment and compensation practices.
  • Test and refine new operational strategies that support efficiency, scale, and best-in-class BPO processes and share learning's with key company stakeholders.
  • Maintain professional and technical knowledge by tracking emerging trends in BPO management; actively engaging in and participating in the BPO/ICT community
  • Ensure alignment and execution of employee training with business needs, including providing ongoing feedback to the organisation on baseline training requirements; integrating BPO training tracks into employee workforce development plans; and working with operations to develop and track worker skill-sets and skill levels in order to execute sales pipeline.
  • Ensure compliance with regulatory agency guidelines and standards.
  • Along with overseeing BPO operations the role will closely work with sales and pre sales to close business and support large bids with leading global businesses.
 

 


Qualification
  • Bachelor's degree in a Business, Finance, Operations or related discipline
  • A minimum of ten years of experience in BPO management
  • Demonstrated ability to collaborate across an enterprise toward mutual success
  • Ability to influence, persuade and negotiate
  • Capability and flexibility to meet demands and change drivers
  • Experience in BPO management, including strategic design, organizational management, and workforce development.
 

Contact Employer

Address:
Unit 1F-2 Business Center 10 Philexcel Business Park, MA Roxas Highway, Clark Freeport Zone, Pampanga 2023
Company Web Site :
https://findyourmvp.com/
Facebook Page:
https://www.facebook.com/findyourMVP/