fbpx Hiring Human Resource – Business Partner - diversifyoss
Posted by:Diversify Offshore Staffing Solutionson August 14, 2017 9:01 am
Job Description

The HR - Business Partner assists the Operations Manager with the overall day-to-day operational and administrative tasks within the organisation. The position is responsible for handling client issues and concerns regarding operations and staff performance; proactively supporting the delivery of HR Processes at the clients’ side. The HR - Business Partner coordinates with other Support Teams to ensure business continuity and performance compliance.


Operational and Team Management

  • Provide day-to-day operational, and project support to clients and employees
  • Manage clients' compliance to company systems and policies
  • Build a strong business relationship with clients to discuss issues, concerns and updates
  • Manage work schedules
  • Carry out daily operational duties and responsible for motivating employees; leads by example
  • Monitor team performance, attendance, productivity, etc. and ensures that SLAs are regularly met
  • Motivate and encourage employees through positive communication and create effective channels  for employee feedback
  • Establish a positive, supportive and collaborative environment
  • Drive company initiatives that contribute to long-term operational excellence
  • Assist in the development of strategic plans for operational activity
  • Formulate and implement departmental & organizational policies and operational plans & procedures to maximize output
  • Manage complex and difficult HR Projects cross-functionally


  • Act as the main link between Client Operations, Management team, and the employees
  • Perform a wide range of Human Resource activities which includes but is not limited to Employee Engagement, Labor Relations, and Compensation and Benefits
  • Review and evaluate staff individual strengths and areas for improvement; produce performance reviews as established by Operations Manager
  • Monitor and report individual and team performance through regular scorecard reviews
  • Deal with personnel work-related issues and concerns in a professional and confident manner using the company Code of Conduct and Labor Laws as a guide
  • Provide effective coaching and perform the appropriate corrective/disciplinary action as needed
  • Develop engagement activities to increase employee loyalty, focus, and retention
  • Establish monthly town hall meetings with other departments to review operations activities within the organisation
  • Implement improvements to increase the effectiveness and efficiency of Support Services (HR, IT, Finance) as well as coordination and communication between functions
  • Reconciling monthly activity, and generating year-end reports
  • Assists in administering payroll and employee benefits and organizational insurance
  • Serve as primary liaison to legal counsel in addressing legal issues e.g. intellectual property, copyright, governing instruments, partnerships etc.
  • Monitor various departments in the organization together with Human Resources Department
  • Oversee organizational insurance policies and ensure the health and safety of all employees

  •  Graduate of any Bachelor's Degree preferably in Human Resources or any related course
  • With at least 3-5 years relevant and hands-on experience in Human Resources
  •  Background in Philippine Labor Laws / HR governing policies is required
  • Previous work experience in a BPO/Offshoring company
  • Experience handling start up campaigns or Australian accounts is an advantage
  • Strong English communication skills with the ability to convey issues accurately, effectively and often with empathy
  • Can deal effectively, comfortably, and confidently with clients at all levels of responsibility, authority, and rank
  • Ability to deal with people across all levels of the organization
  • Ability to make sound decisions, is goal-oriented, energetic, and a forward thinker who has set high standards
  • Extensive knowledge in operations-related functions
  • With proven planning and leadership skills
  • Must be detail-oriented, has good judgment and should be able to think strategically
  • Possesses strong analytical skills
  • Good time management and organisational skills
  • Trustworthy, reliable, and has the ability to work independently and manage multiple projects at a time
  • Strong commitment to service and a flexible can-do attitude to respond to client and business needs
  • Exhibits a high degree of professionalism
  • Ability to multitask and remain calm under pressure and stress
  • Takes initiative and deliver solutions
  • Must be willing to work in Makati and/or BGC in an early morning shift (7:00AM – 4:00PM)

Contact Employer

31st Floor, Robinsons Summit Center, 6783 Ayala Avenue, Makati, 1200 Metro Manila, Philippines
Company Web Site :
Facebook Page:

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