SHIFT MANAGER FRONT OF HOUSE
KEY RESULT AREA
1.1 Visible in the service area.
1.2 Interacts and initiates engagement with customers.
1.3 Presents a cheerful, positive attitude towards guests
1.4 Solicits and appropriately responds to customer feedback
1.5 Checks and directs team members and reinforces customer interaction
2.1 Monitor and properly positions team members
2.2 Assess service quality (SOS) when doing regular travel path.
2.3 Detects and rectifies service deviations promptly
Speed of Service
3.1 Assesses speed of service on a regular basis
3.2 Implements zoning
3.3 Coordinates with the production area the flow of guests