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FRONT OFFICE ASSOCIATES
Imperial Palace Suites
on August 22, 2017 10:30 am
Register guest and assign rooms.
Assist in pre-registration and blocking of rooms.
Thoroughly understand and adhere to proper credit, check and cash handling procedures and policies.
Understand room status.
Knows room location, type of room available and room rates.
Must be sales minded.
Knows how to present options and alternatives to guest and offers assistance in making choices.
Coordinates room status updates with the housekeeping department of all check outs, late check outs and early check ins.
Possess a working knowledge of reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
Process guest check in or check out.
Knows how to perform cashier related function like posting charges to guest accounts cashiering task or invoice settlements.
Maintain the cleanliness and neatness of the front desk area.
Knows all safety and emergency procedures.
Male at least 5’6 or Female at least 5’0 age not more than 35 years old.
College graduate is required.
With 1 year previous hotel – related experience desired.
Pleasant, Honest and Friendly.
Able to maintain good customer relationship.
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