Front Office Butler Assistant (Pan Pacific Manila) - Concierge / Bellman

Job Description:

The Front Office Butler is a vital position in Pan Pacific Manila. As keys to our Guest Satisfaction drivers, this position is critical to the continued success of our hotels, our brands, and our company as a whole.

The Front Office Butler is in constant contact with guests, and has the most diverse operating exposure within the hotel. Front Office Butler is passionate about customer service. He/she has a keen intuition that allows him/her to anticipate needs and exceed expectations.

The Front Office Butler provides a very personal, detailed, seamless service to guests. He/she will take care of all guests from arrival until post-departure, without imposing themselves on the guest.

The Front Office Butler provides guest services in Business Services, Lobby, Cashier, Guest Relations, Airport and Business Center.

Qualification:

·         Has strong and relevant On-The-Job Training experience in hospitality with strong Front Office background.

·         Knowledgeable in Opera Management System

·         Proficient in oral and written English

·         Good knowledge of Front Office standards

·         Strong administrative and organization skills

·         Experience in Floors and Housekeeping

·         Knowledge of Japanese, or any third language

 

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