Inbound Sales Representatives

Job Description:

· Identifies opportunities to up-sell and cross-sell products to customers

· Establishes and maintains high level of customer satisfaction in all sales and non-sales interactions.

· Follow up B2B transactions with customers via Phone or email.

· Handles inquiries and complaints about product requirements.

· Respond to inbound customer queries through different communication channels (Phone, chat, email or as requested by the project) mainly through phone.

· Assist with product or application related inquiries.

· Maintains customer records by updating account information.

· Documents all customer assistance reports, diagnostic steps, and corrective action taken using the designated tracking software.

Qualification:

· Graduate of a four year bachelor’s degree in any field is required.

· At least 1 year of solid BPO experience is required.

· Excellent English communication skills both written and verbal

· Knowledgeable in using different computer applications mainly with Microsoft Office.

· Good interpersonal skills

· Business savvy and a quick thinker.

· Team player

· Ability to handle pressure and multitask effectively.

· Highly organized and detail oriented

· Willing to work on shifting schedules.

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